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How Can Businesses Stay Ahead by Embracing the Future of Business Telephony?
Today, businesses are shifting towards hosted VoIP solutions because of their endless benefits, like scalability and relatively lower cost for installation and easy maintenance. Gone are the days when you must rely on inexpensive conventional phone systems.
Operating the business without proper access to the latest business telephony and a better communication strategy hinders user experience. A report from Gartner says that 80% of a business will replace their traditional landline phone system with VoIP phone service.
The cheaper cloud-based telephony service provider is now emerging as a game-changer for the business landscape thanks to its exceptional VoIP features. We saw a massive rise in communication over the internet as they made work from home possible during the Covid-19 pandemic when businesses shut down due to a lack of remote setup.
Today in this article, we are looking at how embracing advanced business telephony is helping us to be better than our competitors. But first, we look at the current trends in the business telephony market, which has impacted how we communicate.
Current Trends in Business Telephony
As you may already know, business communication is evolving and has come a long way. Before the VoIP telephony solution emerged, traditional landline phones were highly prevalent. And coming in 2023, VoIP trends are gearing towards growth in UCaaS and maximum utilization of AI.
Let’s take a look at some current trends to watch for and learn how they impact business communication.
1. Use of VoIP Cloud Telephony
There is a decline in the use of analog telephone systems, which are considered outdated, with the emergence of VoIP providers like KrispCall. As technology advances, a cloud telephony system that offers seamless communication on devices like phones, desktops, and laptops without any geographical restriction is a must for businesses to unlock its full potential.
2. Seamless Integration
Telephony integration helps build connections with a number of business tools, like customer support software. CRM integration, an in-built feature of the VoIP system, comes in handy when making, receiving, and tracking calls directly within their CRM platforms, such as HubSpot and SalesForce, resulting in better customer experience.
3. Automation Process
The advancement of automation features of cloud telephony eliminates hectic manual tasks like call logging and customer data entry. The call center, which uses VoIP integrated with an automated voice response system, provides relief to the customer support representatives and focuses on more significant activity, not on repetitive tasks.
4. Rise in Unified Communication as a Service(UCaaS)
The business telephony capabilities of UCaas, like chatbots and workforce engagement, are among the few trends that will reshape the future of business telephony. The Unified Communication services help in a secured remote environment to streamline business operations.
5. Coverage of 5G network
The 5G integration into the phone system is another one on our list of current trends. For the overall enhancement of wireless telecommunication, in quality video conferencing and high-definition voice calling, the 5G network is preferred.
Key Steps to Stay Ahead by Embracing the Future of Business Telephony
In business, the telephony system is changing with new innovative ideas that are transforming the landscape. Thus, it is essential to keep up with the VoIP industry trends to learn whether your business organization is making use of its potential.
As we have already learned about the current trends and how it has impacted the scenario in business telephony, below are some of the processes a business should keep in their mind to stay ahead.
1. Switch To Cloud Telephony
Cloud telephony is an efficient way to communicate over the internet, no matter where you are present at the current time. Cloud telephony features like seamless CRM integration are the backbone for customer retention and higher sales rate.
The first thing to do is purchase a VoIP solution from a trustworthy service provider such as Dialaxy or KrispCall. For many years, they have offered a wide range of benefits like call forwarding and automation.
2. Deploy Unified Communications
As the name suggests, Unified Communication is a system that brings all communication needs, such as instant messaging, voice mailing, and video calling, into one single platform. These platforms have transformed external and internal communications.
The Unified Communication approach has leveraged business operations, thanks to its numerous features like messaging, team collaboration, file sharing, and many more in one channel, and avoids switching platforms for calling and data analytics.
3. Invest In AI-based telephony
Artificial Intelligence is taking over the business as it is used in VoIP telephony, minimizing the human effort to do complex tasks. Its main purpose is to bring the best out of the communication system and reduce the cost of mundane, repetitive activities.
With AI-integrated call forwarding functions from virtual telephony, call handling is efficient even without the compulsion to have a human resource do that particular work. Reputable cloud telephony service providers like Dialaxy and KrispCall serve that for you. You can get a USA virtual phone number as well as other many countries’ virtual numbers from them.
4. Focus on Security and Privacy in Business Telephony
Data security and privacy are always a concern for a business. Ignoring the encryption and without tackling security risks with proper steps leads to data breaching, spoofing, and identity theft.
The team members and potential customers furthermore won’t feel confident working with your business if you are unable to safeguard their credentials and personal information. There is a loss in revenue and brand reputation in the long term if you failed to keep your business phone system secure.
Future Trends in Business Telephony
The future of business telephony in communication is promising ever since the Covid-19 pandemic that transformed the way business telephony works. It will be exciting to see how different organizations are using VoIP, but the interesting findings of what the future trends hold are briefly explained here.
1. Growth Of Technology In Education
The VoIP facilitating remote work enabled distance learning through interactive video meeting applications. Looking at the demand for mobility and extensive collaboration among students, and educators, VoIP will definitely become integral to providing the best education.
2. Significant Increase in Work from Home
For the smooth operation of their business, big companies have already chosen Work From Home and digital nomadism. Since Work From Home (WFH) is not a necessity but the future of work, various companies will embrace it and they are in the process of adopting it as a permanent option for their employees.
3. Cloud Dependency Among Remote Workers
Since small and mid-sized companies have increasingly distributed global workforces, cloud dependency will make more sense than setting up permanent headquarters.
4. Omnichannel Support With AI
As a result of features like natural language processing, Artificial Intelligence at a low cost will optimize VoIP processes and offer you the insight you need into your customers. By seamlessly integrating it with omnichannel tools, it will allow you to stay ahead of the curve when it comes to video conferencing.
Conclusion
The organization needs to keep up with futuristic technology to generate revenues and deliver a better customer experience. On-premises landline systems are costly and don’t offer integrations, mobility, and high-quality call quality.
Most businesses, whether it’s a startup or a big enterprise such as marketing agencies, IT companies or Mobile application development companies, are opting for alternatives like VoIP. Businesses can take advantage of VoIP to maximize their profits and growth.
Having a cloud telephony system is important as it helps you gain a competitive edge in today’s market. In summary, the business that is adopting VoIP is on a great way to be future-proof.
Businesses are shifting to the modern VoIP solution, and choosing the best VoIp supplier is essential. In order to get the top cloud telephony, you need a trustworthy cloud-telephony system from a provider such as KrispCall, because they offer telephony services at low costs for efficient performance, a perfect fit for the future of VoIP.
FAQs
What Are Current Trends in Business Telephony?
The current trends in business telephony include the moving away from traditional on-premises PBX systems toward hosted VoIP telephony service, the increase in the use of AI, and automated call routing.
What Are Key Steps to Stay Ahead by Embracing the Future of Business Telephony?
It is wise to switch from an outdated, traditional phone system to an upgraded VoIP solution that guarantees enhanced customer satisfaction. To get started with the great future, follow the key steps below.
- First, evaluate your Available Phone System and find out whether it’s secured, flexible, scalable, or not.
- Thoroughly conduct research on service providers in the market based on the price, features, and scalability suitable for your business.
- Once you find the perfect telephony service provider, make a payment and shift your phone system to cloud telephony.
- The final step on our list will be training the employees on how to use the tools and applications equipped with cloud telephony.
Why is business telephony important to stay ahead in a competitive market?
Yes, it’s important to stay ahead in a competitive market. You can do this by implementing modern business telephony that offers features like call routing, automated calling, and chatbots that are superior to traditional on-premises landlines.
